{"id":2443,"date":"2026-06-09T12:02:15","date_gmt":"2026-06-09T19:02:15","guid":{"rendered":"https:\/\/losangelesmovinginsider.com\/index.php\/2026\/06\/09\/after-long-waits-at-the-social-security-administration-its-chief-says-things-are-getting-better\/"},"modified":"2026-06-09T12:02:15","modified_gmt":"2026-06-09T19:02:15","slug":"after-long-waits-at-the-social-security-administration-its-chief-says-things-are-getting-better","status":"publish","type":"post","link":"https:\/\/losangelesmovinginsider.com\/index.php\/2026\/06\/09\/after-long-waits-at-the-social-security-administration-its-chief-says-things-are-getting-better\/","title":{"rendered":"After long waits at the Social Security Administration, its chief says things are getting better"},"content":{"rendered":"
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WASHINGTON (AP) \u2014 After complaints about\u00a0staffing cuts and long waits\u00a0to get help at the\u00a0Social Security Administration, its commissioner says he\u2019s ready to make the case to Congress this week that things are getting a lot better at the embattled agency.<\/p>\n

Read more Vance demands Justice Department probe of Minnesota officials as White House presses \u2018war on fraud\u2019<\/a><\/p>\n

Frank Bisignano is expected to face pointed questions from lawmakers at a hearing on his agency\u2019s\u00a0customer service performance, its ability to pay Americans their benefits, protect their privacy, and other questions about the inner workings of the SSA.<\/p>\n

He plans to tout shorter wait times and other customer service metrics to a House Ways and Means Committee hearing slated for Wednesday, and slam his predecessor for requiring appointments for field office visits, in a letter to lawmakers viewed by The Associated Press.<\/p>\n

In the letter, Bisignano states that the SSA has cut phone wait times by 75% under his leadership, fixed frustrating website issues, and served 50% more people.<\/p>\n

\u201cI\u2019ve been very clear. We will meet clients where they want to be met. You want to call us on a phone, we\u2019ll have technology on the phone, or you can talk to somebody on the phone. You want to come to a field office, you can come with an appointment, or without,\u201d Bisignano told The Associated Press in an interview.<\/p>\n

Critics argue those gains are being achieved through temporary staffing shifts, increased reliance on online services, and workforce reductions that have created longer-term service risks, shifting bottlenecks around rather than solving staffing problems.<\/p>\n

Bisignano dismisses the criticism. \u201cPeople boo at Yankee Stadium, even when they\u2019re winning,\u201d he said.<\/p>\n

\n<\/div>\n

Bisignano took over the agency after a series of chaotic customer service changes, leadership exits, and false allegations made by President Donald Trump and Elon Musk \u2014 who ran the Department of Government Efficiency cost-cutting program \u2014 that\u00a0millions of dead people were receiving benefits.<\/p>\n

Read more Rahm Emanuel\u2019s uphill climb in New Hampshire tests a 2028 presidential bid<\/a><\/p>\n

The SSA cut\u00a07,000 workers\u00a0at the start of the Trump administration. Roughly 2,000 employees were reassigned last year into direct-service positions, including staff whose jobs don\u2019t normally involve answering calls.<\/p>\n

The SSA\u2019s Inspector General \u2014 its internal watchdog \u2014 has identified ongoing errors in benefit administration and claims processing. But its\u00a0\u00a0also shows the agency has made measurable progress in improving telephone service and deploying technology to speed disability claims processing.<\/p>\n

The union representing SSA employees and field office workers says some offices are severely understaffed. That includes Ironwood, Michigan; Decorah, Iowa; Havre, Montana; Big Spring, Texas; Sheridan, Wyoming; Glasgow, Montana; Pierre, South Dakota; Cedar City, Utah; and Cody, Wyoming, according to the American Federation of Government Employees Council 220.<\/p>\n

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But Bisignano said no field offices have been closed and noted that the agency is committed to meeting clients where they prefer.<\/p>\n

\u201cWhat I\u2019m trying to achieve is to have a better way for the American public to interact with the Social Security Administration,\u201d Bisignano said.<\/p>\n

Bisignano also serves as chief executive of the IRS, in a role that was created by the Trump administration. Asked about a new tax audit immunity deal for Trump and his family that was part of the controversial settlement crafted to resolve Trump\u2019s\u00a0$10 billion lawsuit against the IRS, Bisignano referred The Associated Press to Treasury Secretary Scott Bessent\u2019s\u00a0recent comments\u00a0to a congressional committee, where he refused comment on ongoing litigation.<\/p>\n

Read more Democratic group launches ad campaign to help flip control of Congress in midterm elections<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

After complaints about staffing cuts and long waits at the Social Security Administration, its commissioner says things are getting better.<\/p>\n","protected":false},"author":1,"featured_media":2442,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2443","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-national-politics"],"yoast_head":"\nAfter long waits at the Social Security Administration, its chief says things are getting better - Los Angeles Moving Insider<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/losangelesmovinginsider.com\/index.php\/2026\/06\/09\/after-long-waits-at-the-social-security-administration-its-chief-says-things-are-getting-better\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After long waits at the Social Security Administration, its chief says things are getting better - 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